Privacy Policy
Privacy Policy
PEPL Solar by Potaliya Enterprises Private Limited
Effective Date: 9 September 2026 | Last Updated: 9 September 2026
This Privacy Policy explains how PEPL Solar, operated by Potaliya Enterprises Private Limited (“PEPL Solar”, “we”, “us”, or “our”), collects, uses, stores, shares and protects information when you visit our website, submit an enquiry, request a quotation or site survey, use our solar-related tools, communicate with us, or otherwise interact with our services.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy. We may update this Policy when our services, technology, business practices, or applicable legal requirements change.
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About PEPL Solar
PEPL Solar provides solar energy solutions including residential rooftop solar, commercial solar systems, industrial solar systems, solar EPC services, on-grid, off-grid and hybrid solar systems, project installation, testing and commissioning, operations and maintenance, system upgrades, site assessment, technical consultation, financing assistance, and assistance relating to applicable government solar schemes and subsidies.
Our services may require information so that we can assess project feasibility, prepare quotations, conduct site surveys, design systems, process documentation, execute projects, and provide after-sales support.
Personal Information We May Collect
We may collect information that can identify or relate to you when you voluntarily provide it or when it is necessary for a requested service.
Examples may include:
Contact and Profile Information
- Full name
- Mobile number or WhatsApp number
- Email address
- City and state
- Residential or business address
- PIN code
- Property ownership status
- Property type
- Communication preferences
Solar Requirement and Project Information
- Monthly electricity bill and average electricity consumption
- Electricity connection type and sanctioned load
- Required or proposed solar capacity
- Single-phase or three-phase connection details
- Residential, commercial or industrial property type
- Roof type and approximate available rooftop area
- Electricity distribution company (DISCOM)
- Existing solar system details
- Preferred solar solution and site survey requirements
Documents and Site Survey Information
Where necessary for quotations, installation, subsidy, financing, net metering or project activities, we may request electricity bills, consumer or account details, property-related documents, identification documents where legally or operationally required, site photographs, rooftop photographs, measurements, technical drawings, application documents and approval documents.
If you request a site survey, our authorised team or representative may collect information about the site, including roof dimensions, roof condition, orientation, shading, electrical infrastructure, meter location, distribution board details, photographs or videos, approximate location information where necessary, proposed equipment locations and technical feasibility information.
Financing and Government Scheme Information
If you request financing, EMI, loan or another financing solution, additional information may be required by the relevant bank, NBFC, lender or financing partner. PEPL Solar may assist with connecting customers to financing institutions, but final lending decisions, eligibility, interest rates and documentation requirements remain subject to the applicable provider.
If you request assistance with an eligible government solar programme, subsidy, net-metering process or DISCOM procedure, we may collect the information required by the relevant government portal, authority, DISCOM or programme. Eligibility, approval, disbursement, timelines and scheme conditions are determined by the relevant authority.
Information Collected Automatically
When you use our website, certain technical information may be collected automatically, such as IP address, browser type, device type, operating system, pages visited, date and time of visit, referral source, approximate location derived from technical information, interactions with website buttons or forms, cookie information and website performance information.
This information may be used to operate, secure, analyse and improve our website and marketing activities.
Cookies and Similar Technologies
Our website may use cookies and similar technologies. Essential cookies may support website functionality, forms, sessions and security. Analytics cookies may help us understand visitor interactions. Functional cookies may remember preferences. Where used and permitted, advertising or marketing technologies may help measure campaigns or deliver more relevant advertising.
Third-party services integrated into the website may also place or access cookies according to their own policies.
How We Use Personal Information
We may use information to respond to enquiries, contact prospective customers, provide consultations, check preliminary solar eligibility, conduct site surveys, prepare quotations, design systems, estimate energy savings, recommend capacity, process orders, plan and execute projects, install and commission systems, provide operations and maintenance, coordinate warranties, handle complaints and service requests, assist with net metering and DISCOM documentation, support government scheme or subsidy applications, assist with financing, administer payments and customer records, prevent misuse and fraud, improve our website and services, analyse business performance, provide relevant offers where permitted, conduct marketing where appropriate consent is available, and comply with legal or regulatory requirements.
WhatsApp, Telephone and Email Communication
If you provide a WhatsApp number or initiate communication through WhatsApp, we may use it for enquiries, quotations, site surveys, appointments, project updates, documentation, support, service reminders and permitted promotional communications.
If you provide a mobile number, our team or authorised representatives may contact you about your enquiry or requested service. If you provide an email address, we may use it for quotations, proposals, documentation, invoices, service information, installation updates, customer support and important notices.
WhatsApp and other communication providers are third-party services and their own terms and privacy policies may also apply.
Consent and Marketing Choices
Where consent is relied upon, it may be obtained through a clear affirmative action such as selecting a checkbox, submitting a form, opting into promotional communication, responding affirmatively to a communication request, or providing information for a requested service.
You may withdraw consent where processing is based on consent and may request to stop promotional communications. Essential service-related communication may continue where necessary for an active enquiry, order, installation, payment, warranty or support request.
Sharing of Personal Information
We may share information where reasonably necessary for legitimate business operations, requested services, legal requirements or another permitted purpose.
Recipients may include authorised PEPL Solar personnel, project teams, engineers, technicians, installation contractors, service partners, equipment suppliers, logistics providers, IT and website providers, cloud hosting providers, CRM providers, communication providers, analytics providers, banks and NBFCs, financing partners, insurance providers where applicable, DISCOMs, government departments, programme administrators, government portals, regulatory authorities, auditors, legal advisers and law-enforcement or governmental authorities where legally required.
We Do Not Sell Personal Information
PEPL Solar does not intend to sell your personal information as a standalone commercial product to unrelated third parties. Information may be shared with authorised service providers, project partners, financing institutions, government authorities, DISCOMs and technology providers where necessary to provide requested services or meet legal requirements.
Third-Party Services and External Websites
Our website may use or connect to third-party services such as analytics, maps, WhatsApp, social media, advertising, hosting, payment processing, forms, CRM systems, appointment booking, email delivery, customer support and financing.
Our website may also contain links to external websites. Once you leave our website, PEPL Solar may not control how another website collects or processes information. We recommend reviewing the privacy policy of the relevant external website.
Online Advertising and Analytics
We may use advertising and analytics platforms to understand campaign performance, including impressions, clicks, website visits, leads, approximate audience information and campaign conversions. Where applicable and permitted, advertising technologies may use cookies or similar tools.
Payment Information
Where payments are made electronically, payment information may be processed through banks, payment gateways, UPI services or other payment providers. We may receive transaction references, payment status, amount, date and relevant customer identification information. Payment providers may independently process certain financial information under their own policies.
Data Security
We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, accidental disclosure, misuse, alteration, loss, destruction, unauthorised copying and unauthorised processing.
Measures may include access restrictions, password protection, secure website connections, internal access controls, confidentiality requirements, secure storage, software security measures and backups. However, no website or electronic information system can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as reasonably necessary for handling enquiries, providing services, executing projects, customer relationship management, warranty and service support, accounting and taxation, resolving disputes, contractual obligations, legal requirements and legitimate business records.
When information is no longer required, it may be deleted, anonymised or securely disposed of.
Your Privacy Choices and Rights
Subject to applicable law, you may be able to request information about personal data being processed, access certain personal information, correction of inaccurate information, updating of personal information, erasure where applicable, withdrawal of consent, opt-out from promotional communications, grievance redressal and other rights available under applicable law.
We may take reasonable steps to verify your identity before processing requests involving personal information.
Children’s Privacy
PEPL Solar’s products and services are primarily intended for adults, property owners, organisations, businesses and authorised representatives. We do not intentionally seek personal information from children for independent marketing purposes.
Employees, Partners and Vendors
This Privacy Policy may also apply, where relevant, to information submitted by job applicants, sales representatives, vendors, contractors, business partners, DSA partners, referral partners, consultants and service providers. Additional agreements or privacy terms may apply to these relationships.
International Processing
Some technology, hosting, analytics, cloud or communication providers may use infrastructure located outside your state or, where legally permitted, outside India. Where applicable, we intend to handle such arrangements in accordance with applicable data-protection requirements.
Legal and Regulatory Disclosure
We may disclose information where reasonably necessary to comply with applicable law, respond to valid government requests, respond to court orders, meet regulatory requirements, prevent or investigate fraud, protect our systems and customers, protect PEPL Solar’s legal rights, enforce agreements, or establish, exercise or defend legal claims.
Business Transfers
If PEPL Solar or Potaliya Enterprises Private Limited undergoes restructuring, merger, acquisition, sale, transfer of assets or another corporate transaction, relevant personal information may be transferred where legally permissible.
Privacy by Design and Data Minimisation
Where reasonably practicable, PEPL Solar aims to collect information relevant to the requested service, avoid unnecessary collection, restrict internal access, maintain reasonable safeguards, review data-handling practices, provide appropriate privacy choices, and delete or anonymise information when no longer required.
Digital Personal Data Protection
PEPL Solar intends to handle digital personal data in accordance with applicable Indian data-protection laws, including relevant provisions of the Digital Personal Data Protection Act, 2023, applicable rules and other laws that may apply to our activities. This Privacy Policy may be updated when legal or regulatory requirements change.
Grievance Redressal and Privacy Contact
If you have a question, concern, complaint, correction request, consent withdrawal request or other privacy-related request, please contact PEPL Solar.
Contact Us
PEPL Solar
By Potaliya Enterprises Private Limited
Phone: +91 92570 29737 , 9166687875
Email: Peplsolar@potaliyagroup.com , Potaliyasolar@gmail.com
Office Address
POTALIYA GROUP OFFICE
Near Khirni Over Bridge,
Lions Lane West, Sirsi Road,
Jaipur – 302012, Rajasthan, India
Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of changes to our services, website, technology, business operations, communication channels, or legal and regulatory requirements. The revised Policy will be published on this page with an updated revision date.
Related PEPL Solar Pages
Your Privacy Matters to Us
At PEPL Solar, we believe that adopting clean energy should come with a transparent and responsible customer experience. We aim to use the information you share with us responsibly and only for relevant business, service, support, communication and legally permitted purpose
PEPL Solar • Potaliya Enterprises Private Limited